We are Looking For A Customer Service Representative.
Customer Service Representative
We are hiring a Customer Service Representative for the largest impartial report holding providers associate, third-party administrator, and authorities and well being financial savings facilitator within the United States.
The main accountability of this place is to help the Document Compliance service purchasers concerning inquiries about their plan doc, or the creation, achievement, and supply of certified plan doc packages.
You will probably be working in a telephone queue surroundings on this earn a living from home place. All crucial coaching and some other required know-how gear for the position is supplied by the corporate.
Essential Duties and Responsibilities:
- Effectively reply to the inside and exterior shopper inquiries through telephone and written correspondence within 24 hours
- Meet division goals for name high quality and different name heart metrics
- Document all verbal and written communication in applicable programs and areas
- Manage deadlines and work inside allotted time frames
- Educate purchasers in doc compliance processes and procedures
- Adhere to strict audit procedures to make sure confidentiality of shopper info
- Proactively handle shopper’s inquiries by monitoring and resolving points and requests
- Serve as a useful resource for the gross sales crew
- Demonstrate the power to acknowledge gross sales alternatives
- Resolve all points regarding shopper inquiries by working with crucial workers and repeatedly following up on standing till a decision is communicated to the shopper
- Manage the supply and ultimate evaluation of newly established plans, plan amendments, and restatement kits for purchasers
Qualifications and Requirements:
- Knowledge of PC and keyboard, sturdy consideration to element, mental curiosity, and talent to work as a crew participant, organizational expertise, good oral and written communications expertise, interpersonal expertise, and a service orientation
- 1 -3 years direct customer support expertise in monetary providers most well-liked.
- Strong analytical and downside decision expertise.
- Ability to work effectively underneath strain with a number of priorities and deadlines.
- Willing to work additional time to fulfill the wants of the enterprise unit.
- Dedicated workhouse and excessive velocity web
- Reside within the Central Standard Time zone
Two yr diploma most well-liked or equal work expertise
- 401 Okay
Job Type: Long Term Temporary
Schedule: Monday – Friday
8am – 5pm CST
Call Pro Staff to be taught extra about this chance
(218) 825-0434 or email your resume to [ Link removed ] – Click right here to use Customer Service | Work from Home
About Pro Staff
Pro Staff is dedicated to offering equal employment alternative for all individuals no matter race, coloration, faith (together with spiritual costume and grooming practices),
intercourse, sexual orientation,gender, gender id, gender expression, age, marital standing, nationwide origin, ancestry, citizenship standing, being pregnant, medical situation, genetic info, psychological and bodily incapacity,
political affiliation, union membership, standing as a father or mother, army or veteran standing, or different non-merit based mostly components.
We will present cheap lodging all through the applying, interviewing, and employment course. If you require affordable lodging, contact us. Pro Staff is an E-Verify employer.
This coverage is relevant to all phases of the employment relationship, together with hiring, transfers, promotions,
coaching, terminations, working situations, compensation, advantages, and different phrases and situations of employment.
All staff is directed to familiarize themselves with this coverage and to behave in accordance with it.
All selections with respect to employment issues and different phases of employer-temporary worker relationships will probably be in line with this coverage and in accordance with all relevant legal guidelines and rules.